Help & Support

ShieldScan — Help & Support

Welcome to ShieldScan Support

ShieldScan is designed to help users analyze websites, links, domains, and web content directly from their browser.

If you are experiencing an issue with ShieldScan, please check the troubleshooting information below before contacting support.

1. How to Use ShieldScan

1. Install ShieldScan from the Chrome Web Store.
2. Open the website or webpage you want to analyze.
3. Click the ShieldScan icon in the Chrome toolbar.
4. Select the available analysis option.
5. Wait for the analysis to complete.
6. Review the results provided by ShieldScan.

Some features may require an active internet connection.

2. ShieldScan Is Not Working

If ShieldScan is not responding or results are not appearing:

• Make sure you are using the latest version of Google Chrome.
• Check that ShieldScan is enabled in chrome://extensions/.
• Refresh the webpage and try again.
• Restart Chrome.
• Check your internet connection.
• Temporarily disable conflicting browser extensions.
• Try analyzing another website or URL.

If the problem continues, contact our support team.

3. Analysis Is Taking Too Long

Website and security analysis may sometimes take longer depending on:

• Website response time.
• Internet connectivity.
• Third-party analysis services.
• Server availability.
• The complexity of the website being analyzed.

Please wait a few seconds and try the analysis again.

4. Extension Permissions

ShieldScan may request browser permissions required for features such as analyzing the active webpage, URLs, or website-related information.

Permissions are used only to provide the functionality described by ShieldScan.

You can review ShieldScan's permissions from:

Chrome → Extensions → ShieldScan → Details

5. Results May Not Always Be Perfect

ShieldScan is an analysis and information tool. Its results may depend on available website data, third-party services, network conditions, and detection technologies.

A ShieldScan result should not be considered an absolute guarantee that a website is safe or unsafe.

Always use appropriate caution when visiting unknown websites or entering sensitive information online.

6. Privacy

We take user privacy seriously.

For information about how ShieldScan handles information, please review our:

Privacy Policy

[Insert your Privacy Policy page link here]

7. Report a Problem

When contacting support, please provide:

• A description of the problem.
• The website or feature where the problem occurred.
• Your Chrome version.
• Your ShieldScan extension version.
• Steps to reproduce the problem.
• Screenshot of the error, if applicable.

Please do not send passwords, payment information, authentication tokens, or other sensitive personal information.

8. Feature Requests

We welcome suggestions that can help improve ShieldScan.

When submitting a feature request, please describe:

• What feature you would like.
• Why it would be useful.
• How you expect it to work.
• Any example use case.

Feature requests may be reviewed for consideration in future versions.

9. Contact Support

For technical support, bug reports, privacy questions, or other inquiries, contact:

ShieldScan Support

We aim to review support requests as soon as reasonably possible.

10. Frequently Asked Questions

Is ShieldScan free?

The availability and pricing of ShieldScan features depend on the current version of the extension and its applicable services.

Does ShieldScan work on every website?

Some websites or browser pages may restrict extension functionality. Certain Chrome system pages, restricted pages, or websites with specific security restrictions may not support all ShieldScan features.

Do I need an account?

Account requirements depend on the specific ShieldScan features you use.

Can I uninstall ShieldScan?

Yes. You can remove ShieldScan at any time through:

Chrome → Extensions → Manage Extensions → ShieldScan → Remove

How can I report a security issue?

For responsible disclosure of a potential security vulnerability, please contact:

📧 Security Email: 

Please provide sufficient technical information for the issue to be reproduced and investigated.

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ShieldScan Support

Product: ShieldScan

Link : https://chromewebstore.google.com/detail/shieldscan/ihjbcnfmhkkogohbolhnpjoeffeeihfo