Help & Support

ShieldScan — Help & Support

Welcome to ShieldScan Support

ShieldScan is designed to help users analyze websites, links, domains, and web content directly from their browser.

If you are experiencing an issue with ShieldScan, please check the troubleshooting information below before contacting support.

1. How to Use ShieldScan

1. Install ShieldScan from the Chrome Web Store.
2. Open the website or webpage you want to analyze.
3. Click the ShieldScan icon in the Chrome toolbar.
4. Select the available analysis option.
5. Wait for the analysis to complete.
6. Review the results provided by ShieldScan.

Some features may require an active internet connection.

2. ShieldScan Is Not Working

If ShieldScan is not responding or results are not appearing:

• Make sure you are using the latest version of Google Chrome.
• Check that ShieldScan is enabled in chrome://extensions/.
• Refresh the webpage and try again.
• Restart Chrome.
• Check your internet connection.
• Temporarily disable conflicting browser extensions.
• Try analyzing another website or URL.

If the problem continues, contact our support team.

3. Analysis Is Taking Too Long

Website and security analysis may sometimes take longer depending on:

• Website response time.
• Internet connectivity.
• Third-party analysis services.
• Server availability.
• The complexity of the website being analyzed.

Please wait a few seconds and try the analysis again.

4. Extension Permissions

ShieldScan may request browser permissions required for features such as analyzing the active webpage, URLs, or website-related information.

Permissions are used only to provide the functionality described by ShieldScan.

You can review ShieldScan's permissions from:

Chrome → Extensions → ShieldScan → Details

5. Results May Not Always Be Perfect

ShieldScan is an analysis and information tool. Its results may depend on available website data, third-party services, network conditions, and detection technologies.

A ShieldScan result should not be considered an absolute guarantee that a website is safe or unsafe.

Always use appropriate caution when visiting unknown websites or entering sensitive information online.

6. Privacy

We take user privacy seriously.

For information about how ShieldScan handles information, please review our:

Privacy Policy

[Insert your Privacy Policy page link here]

7. Report a Problem

When contacting support, please provide:

• A description of the problem.
• The website or feature where the problem occurred.
• Your Chrome version.
• Your ShieldScan extension version.
• Steps to reproduce the problem.
• Screenshot of the error, if applicable.

Please do not send passwords, payment information, authentication tokens, or other sensitive personal information.

8. Feature Requests

We welcome suggestions that can help improve ShieldScan.

When submitting a feature request, please describe:

• What feature you would like.
• Why it would be useful.
• How you expect it to work.
• Any example use case.

Feature requests may be reviewed for consideration in future versions.

9. Contact Support

For technical support, bug reports, privacy questions, or other inquiries, contact:

ShieldScan Support

We aim to review support requests as soon as reasonably possible.

10. Frequently Asked Questions

Is ShieldScan free?

The availability and pricing of ShieldScan features depend on the current version of the extension and its applicable services.

Does ShieldScan work on every website?

Some websites or browser pages may restrict extension functionality. Certain Chrome system pages, restricted pages, or websites with specific security restrictions may not support all ShieldScan features.

Do I need an account?

Account requirements depend on the specific ShieldScan features you use.

Can I uninstall ShieldScan?

Yes. You can remove ShieldScan at any time through:

Chrome → Extensions → Manage Extensions → ShieldScan → Remove

How can I report a security issue?

For responsible disclosure of a potential security vulnerability, please contact:

📧 Security Email: 

Please provide sufficient technical information for the issue to be reproduced and investigated.

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ShieldScan Support

Product: ShieldScan

Link : https://chromewebstore.google.com/detail/shieldscan/ihjbcnfmhkkogohbolhnpjoeffeeihfo

Privacy Policy

Privacy Policy for ShieldScan

Last Updated: September 3, 2026

ShieldScan (“ShieldScan”, “we”, “our”, or “us”) is a browser extension designed to help users analyze and identify information related to websites, links, domains, and web content.

This Privacy Policy explains how ShieldScan handles information when you use the ShieldScan Chrome extension.

1. Information We Collect

ShieldScan is designed with privacy in mind.

Depending on the features you use, the extension may process information that is necessary to provide its functionality, such as:

• Website URLs or domain names that you choose to analyze.
• Information from the currently active webpage when you explicitly use an analysis feature.
• Technical information required to operate the extension.
• Extension settings and preferences stored locally in your browser.

ShieldScan does not intentionally collect personal information such as your name, password, private messages, payment information, or contacts unless a specific feature explicitly requires such information and clearly informs you beforehand.

2. How We Use Information

Information processed by ShieldScan is used only for purposes necessary to provide and improve the extension's functionality, including:

• Analyzing websites, URLs, domains, or web content requested by the user.
• Providing security, privacy, or website analysis results.
• Maintaining extension settings and preferences.
• Diagnosing technical errors and improving reliability.
• Protecting the extension and its users from abuse or malicious activity.

We do not use information collected through ShieldScan for unrelated purposes.

3. Website and URL Information

ShieldScan may process the URL or domain of a website when you request an analysis.

For example, when you select ShieldScan's analysis feature for a website, the relevant URL or domain may be processed to generate the requested result.

ShieldScan does not intentionally use browsing history for advertising or user profiling.

4. Data Storage

Where technically possible, ShieldScan stores extension preferences and configuration information locally in the user's browser.

If a ShieldScan feature requires communication with our servers or a third-party service, only the information necessary to provide that particular feature may be transmitted.

We do not sell personal information to third parties.

5. Third-Party Services

Some ShieldScan features may use third-party APIs or services to perform website, domain, security, reputation, or technical analysis.

When such services are used, relevant information may be transmitted to the applicable service provider solely to perform the requested operation.

Third-party services operate under their own privacy policies and terms.

ShieldScan does not control the privacy practices of independent third-party services.

6. Data Sharing

We do not sell, rent, or trade users' personal information.

We may disclose limited information only when reasonably necessary to:

• Provide a feature requested by the user.
• Operate or maintain ShieldScan infrastructure.
• Protect the security and integrity of our services.
• Comply with applicable laws, regulations, legal processes, or lawful governmental requests.

7. Advertising

ShieldScan does not use browsing information to build advertising profiles.

If advertising or analytics functionality is introduced in a future version, this Privacy Policy will be updated before or when such functionality is introduced, as applicable.

8. Security

We take reasonable technical and organizational measures to protect information processed through ShieldScan.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Children's Privacy

ShieldScan is not specifically directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that appropriate action can be taken.

10. User Control

You can stop using ShieldScan at any time by disabling or uninstalling the extension from your browser.

You may also clear locally stored extension data through your browser settings.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to ShieldScan, applicable laws, or our data practices.

Any updated version will be published on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or ShieldScan's privacy practices, please contact us:

Product: ShieldScan

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Important: ShieldScan's actual data practices may vary depending on the features and services implemented in the extension. This Privacy Policy should accurately reflect the permissions, APIs, servers, analytics tools, and third-party services used by the published version of ShieldScan.